Our service offering

Our tech team, which includes three certified CCIEs, helps you to bundle various communication services into a single solution that unifies phone, video, chat, collaboration tools and presence management and allows your employees to work efficiently and flexibly regardless of time and place. We design and implement a UCC solution that best meets your organization’s needs - whether that’s an on-premise, hybrid, or cloud-based experience. As rollouts can be tricky, we help you secure efficient deployment - from finding the right rollout plan to enabling smooth migration.

Unified Collaboration Experience

Empower your teams with a seamless ecosystem that connects calling, meetings, messaging, and digital whiteboarding — all in one intuitive platform. FRINK simplifies teamwork so your people can collaborate and innovate effortlessly.

Secure by Design

Protect every conversation with enterprise-grade encryption and compliance at the core. Our solutions keep your business communications safe, private, and fully aligned with global security standards.

Scalable and Seamless

Grow without limits. FRINK’s managed collaboration solutions scale effortlessly with your business and integrate smoothly with your existing tools — delivering a consistent, connected experience across your entire organization.

Hybrid Work Ready

Keep teams connected anywhere, anytime. Whether in the office or remote, FRINK ensures a unified experience with Cisco’s industry-leading video and collaboration technology.

Expertly Managed

Gain peace of mind with proactive, expert-led management from FRINK’s CCIE-certified specialists. We optimize your environment, resolve issues fast, and keep your collaboration platform performing at its best..

Tailored Collaboration. Built for Your Business.

Empower your teams with FRINK’s collaboration services, built on the trusted Cisco Collaboration platform. Whether you need a solid foundation or an intelligent hybrid environment, our Foundational, Advanced, and Elite tiers deliver the flexibility, scalability, and reliability your business needs to thrive. Simplify communication, boost productivity, and stay seamlessly connected — wherever work happens.

Tier 1: Foundational Collaboration

Build a secure, reliable foundation for seamless teamwork

Start your collaboration journey with confidence. Foundational Collaboration provides the essential components for a unified, high-quality communication experience — perfect for organizations that value simplicity, control, and predictable performance.

• Flexible Deployment Options: Choose a fully on-premises setup for maximum control or a cloud-based deployment for agility and reduced infrastructure overhead
• Core Calling & Queuing: Ensure every call reaches the right destination with intelligent routing and basic queuing.
• Unified Webex Experience: Empower your teams with the full Cisco Webex suite — Messaging, Calling, and Meetings — for a consistent and intuitive communication environment.
• Microsoft Teams Integration: Seamlessly connect Webex and Teams, enabling users to join Webex meetings directly from their familiar Teams interface.
• Standard 8x5 Support: Our expert engineers are available during business hours to ensure smooth operations and quick issue resolution.

Perfect for: Organizations seeking a dependable, secure collaboration platform with enterprise-grade quality and straightforward management.

Tier 2: Advanced Hybrid Collaboration

Blend resilience, control, and cloud innovation

Take your collaboration capabilities to the next level. Advanced Hybrid Collaboration is built for organizations with complex requirements, delivering the perfect balance between on-premises control and the flexibility of the Cisco Webex cloud — backed by 24/7 priority support.

• Hybrid Deployment Model: Combine on-premises infrastructure with Cisco Webex Cloud for maximum flexibility, data sovereignty, and business continuity.
• Advanced Contact Center Solutions: Elevate customer experiences with intelligent call routing, IVR, and real-time analytics powered by Cisco Contact Center.
• On-Premises Key Management Service (KMS): Maintain total ownership of your encryption keys for enhanced compliance and data control.
• Single Sign-On (SSO) Integration: Simplify access and strengthen security by connecting Cisco Webex to your existing Identity Provider (IdP).
• Priority 24/7/365 Support: Enjoy round-the-clock assistance with guaranteed response times and proactive escalation handling.

Perfect for: Organizations that need a secure, scalable hybrid collaboration model with enterprise-level support and compliance capabilities.

Tier 3: Elite Collaboration & Proactive Intelligence

Experience collaboration at its most intelligent and personalized

Our most comprehensive offering, Elite Collaboration & Proactive Intelligence, transforms your collaboration environment into a strategic asset. Designed for enterprises that demand deep customization, advanced automation, and proactive system intelligence.

• Custom Webex Bots: Streamline workflows and boost productivity with tailor-made automation bots that integrate Webex with your enterprise systems.
• FRINK Analytics Lab: Gain predictive insights and proactive troubleshooting powered by AI and machine learning — resolving issues before they impact your business.
• Comprehensive System Healthcheck: Receive detailed reports on security posture, license optimization, and upgrade recommendations to keep your systems efficient and secure.
• Custom Automation & Scripting: Simplify complex workflows with custom-developed scripts and micro-automations tailored to your UC environment.
• Priority 24/7/365 Support: Enjoy round-the-clock assistance with guaranteed response times and proactive escalation handling.

Perfect for: Enterprises that demand proactive service intelligence, automation, and unmatched customization in their collaboration environment.